Refund & Cancellation Policy

At Easy Setup Guide, customer satisfaction is our top priority. This Refund and Cancellation Policy outlines the terms under which orders may be cancelled, returned, replaced, or refunded in accordance with applicable United States consumer protection laws and regulations.

1. Order Cancellation Policy

A. Before Shipment

You may cancel your order before it has been shipped by contacting our customer support team at info@easysetupguide.org.

If the order is cancelled before shipment, you will receive a full refund through your original payment method within 5–7 business days.

B. After Shipment

Once an order has been shipped, cancellation is no longer possible.

You may refuse delivery of the package. In such cases, the product will be returned to us and a refund will be processed after the returned item is received and inspected in its original condition, subject to the refund terms outlined below.

2. Return & Replacement Policy

A. Eligibility

Returns and replacements are accepted only under the following circumstances:

  • You received a damaged, defective, or incorrect product.
  • The product remains unopened, unused, and in its original packaging.
  • All accessories, manuals, warranty cards, and invoices are included.

B. Timeframe

Return or replacement requests must be submitted within 7 days of product delivery.

To initiate a return or replacement request, please provide:

  • Order ID
  • Photos of the product
  • Description of the issue

C. Non-Returnable Items

The following items are not eligible for return or replacement:

  • Products damaged due to misuse, negligence, or improper handling.
  • Software products, downloadable drivers, or digital licenses.
  • Ink and toner cartridges that have been opened or used.
  • Customized, personalized, or special-order products.

3. Refund Policy

A. Refund Method

After your returned product has been received and inspected, approved refunds will be processed using the original payment method used during purchase.

Refunds are generally completed within 7–10 business days following inspection and approval.

B. Deductions

Products returned without original packaging, missing accessories, or showing signs of use may be subject to a partial refund or restocking fee.

4. Shipping for Returns

We provide free reverse pickup services for eligible return cases whenever available.

In areas where reverse pickup service is unavailable, customers may be required to ship the product to our designated return center.

For verified damaged, defective, or incorrect products, reasonable return shipping costs may be reimbursed upon approval.

5. Dispute Resolution

We strive to resolve all customer concerns fairly and promptly in accordance with applicable consumer protection laws and regulations within the United States.